Jackson Surveyors Ltd (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Jackson Surveyors Limited of 12a Carden Place, Aberdeen, AB10 1UR. Regulated in Scotland, Registration Number SC636419.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our www.jacksonsurveyors.co.uk (our site). This includes information provided by enquiring about properties, registering your property requirements or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
Information we may keep may include, but is not limited to: Name and Job Title, contact information including email address and telephone numbers, demographic information such as your address and postcode, ID information, financial data including your financial position, status and history including bank details and credit rating, any other information relating to client enquiries, what we learn about your from letters, emails and conversations between us.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we collect personal information from
- Directly from you
- Information you provide through our website
- Organisations and other businesses that introduce you to us
- Credit reference agencies and fraud prevention agencies
- Publicly available resources
- The internet
- Title and search agents
- Intermediaries with whom you are also a client
- Solicitors, expert witnesses, courts, adjudicators, arbiters and others we engage in connection with the products and services that we provide to you
How long do we retain personal information
We will retain client files and the personal information within for as long is required by law and for legal claim purposes.
Uses made of the information
We use information held about you in the following ways:
For our own records.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To send you emails and letters about products we believe may be relevant to you.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To contact you via email, telephone or mail for market research purposes
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
For the provision of professional services we will share data with:
- Regulators and Statutory bodies (Such as The Royal Institution of Chartered Surveyors, Her Majesties Revenue and Customs, The Financial Conduct Authority and the Information Commissioner’s Office
- Your Banks or Building Society
- Organisations in relation to claims
- Debt recovery service providers
- Anti Money Laundering service providers
- The police and other law enforcement agencies
- Public information resources such as Companies House
- Credit reference agencies and fraud prevention agencies
- Counterparties to any transaction
- Other professional advisors and agents engaged by you
- Potential of actual purchasers of any part of our business or assets or other third parties in the context of a possible transfer or restructuring of our business
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at kevin@jacksonsurveyors.co.uk
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £50 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. However, we advise that you check this page regularly to keep up to date with any necessary changes.
Complaints
We seek to resolve all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office whose contact details are as follows:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone 0303 123 1113
Website https://ico.org.uk/concerns
Contact
If you have any questions, comments or requests regarding this privacy policy these should be addressed to kevin@jacksonsurveyors.co.uk
